Summer Return Policy 

At Briar Candles Co., we understand that shipping candles during the summer months can present challenges due to heat and potential melting. We take special care in packaging and shipping our candles to ensure they arrive in the best possible condition. However, if you receive a melted or damaged candle during the summer shipping season, please follow the guidelines below:

 

1. Melted or Damaged Candles:

• If your candle arrives melted or damaged due to high temperatures during shipping, please take photos of the affected candle and packaging.

• Contact our customer support team at BriarCandlesCo@gmail.com within 48 hours of receiving the shipment to report the issue.

• We may request additional information or photos to assess the situation and provide assistance.

 

2. Refund or Replacement:

• Depending on the extent of the damage, we will offer either a refund or a replacement for the affected candle.

• In cases where only the wax has melted but the candle remains usable, we may provide guidance on how to re-solidify the wax for optimal burning.

• If the candle is deemed unusable or extensively damaged, we will arrange for a refund or replacement.

 

3. Return Process:

• In some cases, we may request that you return the melted or damaged candle to us.

• We will provide you with a return shipping label or reimbursement for the return shipping costs.

• Please package the candle securely to prevent any further damage during transit.

 

4. Exceptions:

• Please note that this summer candle return policy applies specifically to candles affected by heat-related issues during shipping.

• It does not cover any other returns or exchanges unrelated to shipping conditions.

• Regular returns or exchanges not related to melting or damage should be processed according to our standard return policy.