FAQs

Everything You Need to Know

What the Soy?

Soy wax can undergo several changes in appearance after burning due to the melting, cooling, and solidification processes that occur during and after the candle is lit.

Here are some reasons why soy wax might look different after burning:

Melt Pool and Cooling: When you burn a soy wax candle, the heat from the flame melts the wax near the wick, creating a "melt pool." As the candle burns, this melt pool expands and reaches the edges of the container. When you extinguish the flame, the melted wax begins to cool and solidify again.

Texture Changes: The texture of soy wax can change as it melts and solidifies. When the wax is melted, it becomes liquid and smooth. As it cools, it solidifies and might develop a slightly rougher or uneven surface.

Frosting: One common phenomenon in soy wax candles is called "frosting." Frosting appears as a white, powdery coating on the surface of the candle. This is caused by the natural crystallization of the soy wax as it cools. Frosting is a natural characteristic of soy wax and doesn't affect the quality or performance of the candle.

Color Variations: The color of the melted and cooled soy wax can sometimes vary. Some dyes or fragrances used in the candle can affect the color when melted. Additionally, the way the wax solidifies and refracts light might also contribute to slight color variations.

Scent Release: The scent of a soy wax candle becomes more pronounced and noticeable when the wax is melted. As the fragrance oils mix with the melted wax, they release their aroma into the air, creating a scented atmosphere.

Appearance of the Wick: After burning, the wick might appear slightly charred or blackened at the tip. This is normal and happens as the wick burns and carbonizes in the presence of the flame.

It's important to note that these changes are generally normal and expected for soy wax candles. They are part of the natural behavior of the wax as it undergoes the heating and cooling cycles associated with burning. If you're concerned about any changes in the appearance of your soy wax candle, it's a good idea to refer to the manufacturer's guidelines or consult the candle's care instructions to ensure that the candle is being burned properly.

Do you create custom gift sets?

Absolutely, we'd be thrilled to help you create custom candles for your special event! Whether it's a wedding, birthday, anniversary, corporate gathering, or any other memorable occasion, personalized candles can add a unique touch and create a lasting impression. Here's how we can assist you in crafting the perfect custom candles for your event:

**1. ** Order Process:

To order custom candles, please visit our website or contact our customer service team.
Our team will guide you through the customization options available, including candle size, shape, color, fragrance, and design.
Once your preferences are confirmed, we will provide you with a detailed quote for your custom candles, including pricing and estimated production time.

3. Pricing and Payment:

Custom candles are priced individually based on factors such as size, complexity of design, and quantity.
A 50% deposit is required before production begins. Full payment is due before the candles are shipped or picked up.
Prices quoted are valid for 30 days from the date of the quote.

4. Production Time:

Production time for custom candles varies depending on the complexity of the design and our current workload. Our team will provide you with an estimated production time when you place your order.
Rush orders may be available for an additional fee, subject to production capacity.

5. Modifications and Cancellations:

Any modifications to your custom candle order must be requested within 48 hours of placing the order. After this period, modifications may not be possible.
Cancellations can be made within 72 hours of placing the order for a full refund of the deposit. Cancellations after this period may result in a partial or no refund, depending on the stage of production.

6. Quality and Satisfaction:

We take great care in crafting each custom candle to meet your specifications.
However, due to the handmade nature of custom candles, slight variations in color, design, and size may occur.
If you receive candles that do not match your approved design, please contact us within 7 days of receiving your order, and we will work to resolve the issue promptly.

7. Shipping and Pickup:

Shipping fees are not included in the custom candle pricing and will be calculated based on your location and preferred shipping method.

Thank you for choosing Briar Candles for your custom candle needs. We look forward to creating beautiful and personalized candles that bring your vision to life! If you have any questions or would like to begin the customization process, please don't hesitate to reach out to our team.

What is your return policy?

30-Day Return Policy

We want you to be completely satisfied with your purchase from Briar Candles. If for any reason you are not satisfied, we offer a 30-day return policy for eligible products. Please read the following guidelines and instructions for returning a product:

1. Eligibility:

• Returns are accepted within 30 days from the date of purchase.

• The product must be in its original condition, unused, and undamaged.

• Personalized or custom-made candles are not eligible for return unless there was an error on our part.

2. Return Process:

• To initiate a return, please contact our customer support team at BriarCandlesco@gmail.com.

• Provide your order number, the name of the product you wish to return, and the reason for the return.

• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

• You are responsible for shipping the product back to us in its original packaging, ensuring it is securely packaged to prevent damage during transit.

3. Refund or Exchange:

• Once we receive the returned product and verify its eligibility, we will process your refund or exchange.

• Refunds will be issued in the original form of payment used for the purchase.

• If you prefer an exchange for a different product of equal or lesser value, we will arrange for the replacement to be shipped to you.

4. Return Shipping Costs:

• If the return is due to an error on our part (e.g., incorrect item shipped), we will cover the return shipping costs.

• If the return is due to a change of mind or other reasons not attributed to us, you will be responsible for the return shipping costs.

5. Damaged or Defective Items:

• If the product you received is damaged or defective, please contact our customer support team immediately.

• Provide detailed information and, if possible, attach relevant photos of the damaged or defective item.

• We will work with you to resolve the issue by either providing a replacement or issuing a refund.

Please note that this return policy applies only to purchases made directly from Briar Candles Co. If you purchased our products from a third-party retailer, please refer to their return policy.

For any further questions or assistance regarding returns, please don't hesitate to contact our customer support team. We value your satisfaction and aim to provide you with the best candle experience possible. Summer return/refund